Last updated February 22, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA)

  1. We will accept return of any UNOPENED PRODUCT WITH A 30% RESTOCKING FEE (Within 15 days of INVOICE DATE for
    CREDIT towards your account).
  2. All returns require a RETURN AUTHORIZATION TICKET from Loftyn Canada. Any returns without a ticket will be refused by the warehouse.
  3. We do not provide payment for return shipping except for defects or order processing irregularities.
  4. Damages through shipping and/or manufacturing defects will be SERVICED by shipment of replacement components or, if deemed a total loss by Loftyn, the item will be EXCHANGED for the same product only with freight charges waived. Loftyn reserves the right to request proper documentation including pictures of the product(s) subject to claim. ALL OTHER RETURNS are subject to a 30% restocking fee and freight charges for shipment to and back from the customer.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note

●     A 30% restocking fee will be charged for all returns.        

●     Sale items are FINAL SALE and cannot be returned.     

If you have any questions concerning our return policy, please contact us at: